FREQUENTLY ASKED QUESTIONS

 

On this page we try to answer the most common questions, if there is a topic not listed here please drop us a line so we can respond to your query directly.

Q: Do you publish a catalog and pricelist?

Q: Where are you located?

Q: Do you have a showroom?

Q: Do you have a minimum quantity for an order?

Q: Can you provide samples?

Q: Do you offer discounts for large orders?

Q: How long will it take for you to prepare my order?

Q: How long will the shipping take?

Q: How much will the shipping cost?

Q: Can you provide insurance for the transit of my goods?

Q: What about the taxes and import duties in my country?

Q: What are your payment terms and conditions?

Q: Do you accept Credit Card or Letter of Credit payment?

 …………………………………………………………………………………………………………………………………………………………………..................................................................................

 

Q: Do you publish a catalog and pricelist?

A: Yes. We provide online pricelist. We do not publish a hard copy catalog simply because this would run into hundreds of pages and our policy of continually adding products would render such a volume quickly obsolete.

 

Q: Where are you located?

A: Our office is located in Denpasar approximately 30 kilometers from the Airport. If you intend to visit us please call to make an appointment to ensure we are available to meet with you.

 

Q: Do you have a showroom?

A: Yes we have. But we don't display entire products as display at our website http://www.kayukayu.com as limited space we have to acomodate the entire collections.  

 

Q: Do you have a minimum quantity for an order?

A: No Minimum Order is required.


Q: Can you provide Samples?

A: Yes. We regularly provide samples of all products; however it is our policy to charge for samples and shipping of these items. Alternatively please provide an International courier account number for the purpose of sending samples (Shipping via your requested method). If you request and receive samples and subsequently place an order in excess of $5,000 for more of the same products we will credit that order to the value of the samples (Product only) In effect, at that time the samples are Free of Charge.

 

Q: Do You Offer Discounts for large orders?

A: Yes. We offer the following discounts for large orders

Orders above US$ 5,000.00 receive a 5% discount from the published pricelist.

Orders above US$ 10,000.00 receive a 10% discount from the published pricelist.

Orders above US$ 15,000.00 receive a 15% discount from the published pricelist.

 

Q: How long will it take for you to prepare my order?     

A: Production times vary according to the volume of goods and variety of suppliers.  Rule of thumb, allow 4 - 6 weeks production for most items (some less) and two weeks to allow for collection, rejects, and replacements, packing and loading. 

 

Q: How long will the shipping take?

A: Single items or small consignments ( LCL, Samples ) from our catalogue can be at your door via Air Freight within 2-5 days, For full or partial containers the final destination is the key, when you place an order for a container load, we will provide you with a definitive shipping schedule for the port nearest your location. Most destinations (Global) transit time is 3 -5 weeks MAX guaranteed.

 

Q: How Much Will the Shipping Cost?    

A: Again this depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Bali or Java including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination.

 

Q:  Can you provide insurance for the transit of my goods?

A: Yes, when shipping full containers and LCL cargo via our recommended shipping company we can insure the shipment for of the goods against any damage whilst in transit, until the time the consignment reaches your door.. Cost is 3% of the total value of the cargo.


Q: What about the taxes and import duties in my country?

A: These vary from country to country, we suggest you contact your local customs broker / agent for a quote and recommend you shop around (in our experience prices differ greatly from broker to broker)

Generally goods from Indonesia incur very little or no import duties because this country is classified as a (third world - developing nation)

 

Q: What are your payment terms and conditions?             

A: We request wire payment via Bank to Bank TT (Telegraphic Transfer).

At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost (100%) to be paid before shipment. For LCL shipments we request 100% remittance in advance.

 

Q: Do you accept Credit Card or Letter of Credit payment?           

A: We do not accept credit card payment.

The cost of an LC (Letter of Credit) whilst being a secure method of payment is prohibitive by the surcharges and complexities of the banking institutions of Indonesia.